Who We Are

We are  LadyPremium We createavant-garde street clothing and accessories for women and men, regardless oftheir age or size. Artistic and quirky in a sophisticated way, LadyPremium isthe daily challenge for you to dare to be unique and different. - Focused on modernpeople with style and purpose, our fabulous clothing and accessories offer afresh and intelligent perspective on fashion. LadyPremium is inspired by ourdesire to create clothes and accessories with a distinctive style, influencedby the minimalist modern movements, but with outstanding cuts.

Employing a predominantly female team enjoying dramatically higher-than-average wages and benefits for the fashion industry. Everyone involved in the production of our garments enjoys a truly living wage, a standard 40-hour work week (and paid overtime), 20 days paid vacation annually, paid sick leave, free health care and social security benefits.

Orders and Shipping

Order processing times will vary by item type and availability . Please review our shipping FAQ and shipping policy page for more information on receiving your order.

We can do our best to accommodate your request for updates to your order or change your address prior to shipping the order. Please contact us immediately after placing your order if you wish to make any changes. Kindly note we would not be able to issue a refund for any items shipped prior to processing your request.
We’re not able to accept cancellations at this time.

Thank you for your understanding!

Shipping and delivery times vary based on item, availability and ship-to location (usually 3-5 business days).
We aim to ship all orders as quickly as possible, but please keep in mind that orders placed during sales events may take longer to arrive due to high demand.

Our typical order processing time varies based on item, availability, and preorder status. Many of our items are made to order in our European atelier, so processing times can fluctuate a bit depending on current demand. Please note that processing time does not include the additional time it will take to ship and deliver your package.

Please visit our shipping policy page for more information.

We offer FREE EXPRESS SHIPPING ON ALL ORDRERS via UPS.
Apparel orders to the US & Canada will automatically ship via UPS Express or shipped domestically via USPS, depending on availability. International apparel orders will automatically ship via UPS Express.

Yes! We currently ship to the following countries: EU, Australia, Brazil, Canada, Colombia, Israel, Japan, Kuwait, Monaco, New Zealand, Norway, Qatar, Saudi Arabia, Singapore, South Korea, Switzerland, Taiwan, Turkey, United States, UAE.

Some countries charge additional customs and duties, and customers are responsible for any such charges. We cannot send packages as gifts to avoid customs and duties charges. Thanks for your understanding!

We will send you your package's tracking number in a confirmation email once your order has shipped. You may also visit our tracking page here to view your order status, as well as available tracking updates.
Please visit our shipping policy page for more information.

Sizing

Sizing varies between our items, so we recommend using the size chart included in each listing to determine your best fit. We also include additional information within each description section in terms of fabric content, overall fit, and more to help inform your decision. Please feel free to contact us with any questions regarding sizing, fit, or design details.

Yes, buying online can be tricky and sometimes a bit frustrating in terms of choosing the right size. We're here to help! Please use our contact form, or drop us a line at hi@ladypremium.com with your questions.
Even though we don't accept orders for custom sizing, we’re happy to help provide some general advice—for example, our jersey and ponte garments are quite stretchy, so we usually recommend sizing down when in doubt.
We wish we could have you try our garments in person, but since this is not an option as of now, please send us a note and we'll do our best to guide you in the right direction.

We can custom make an item by the client’s requests. In such cases, the client has to provide detailed and correct information and measurements about the products.
Custom made items cannot be returned or exchanged.

Returns

We understand that when online shopping, it's important to have the option for hassle-free returns and exchanges if something doesn't work out quite like you've hoped.
Please keep in mind that all items for return or exchange must be mailed back within 30 days of delivery in new and unworn condition. Some items, including face masks and final sale items, are not eligible for return or exchange. Please review our return policy for more information and additional details on return eligibility.

Please visit our return policy page and follow the instructions to initiate a return or exchange based on your location.

If you've received a damaged, defective, or incorrect item, contact us with your order number and a photo showing the issue. We’ll take care of you!

Payments

We accept payments from Visa, Mastercard, American Express, Discover, Diners Club, Elo, and JCB via Shopify Payments

Additionally, we accept payments via PayPal, Apple Pay, Google Pay, and Shop Pay.


Prices are shown in USD.

Sales & Discounts

New subscribers to our newsletter or SMS updates receive a coupon code just for signing up! Plus, once you join, you’ll be the first to know about upcoming promotions, storewide sales, new designs, and more.

Yes! As soon as you make your second order, you'll be automatically subscribed to our VIP customers list and unlock a link for our secret Facebook VIP group.

GIFTS

All designs are gift-ready, wrapped with love.
Just let us know if you want us to include a gift message for orders shipped from our European warehouse. Simply include it within the special instructions box at checkout, or send us an email with your request. We have special cards to include with your package—Happy Birthday, Happy Holidays, Get Better—ready for your message of love and positive thoughts.
We will also include a gift invoice (available only for orders shipped via UPS Express).