Ordering, Shipping & Returns

Cancellation Policy

You may cancel your order within (24) hours of purchase, MST.  We are committed to our customers and your satisfaction.

To cancel your merchandise, please email: hi@ladypremium.com and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER
Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund. We cannot exchange your order after (24) hours because it will have already gone into production. Please review our RETURN POLICY

Change my order

You may amend your order and address details within (24) hours of purchase. Please contact hi@ladypremium.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.

Shipping

SHIPPING GUIDELINES

Allow up to 1-3 business days for processing. Some in-stock items may ship as soon as 1-2 days. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times. We sincerely apologize for the delay, but we promise it will be worth the wait. ? 

You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.

Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers.  We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.  

PRIORITY PROCESSING OPTION

You may upgrade to the Priority Processing Option in order to push your order up the daily order list. These packages are tagged as P1 orders, which our vendors will know to push out with high urgency.

TRACKING YOUR ORDER

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.

Returns

Can I exchange an item? 

  • YES! Hassle-free returns! Please email hi@ladypremium.com with your name, order #, and reason for exchanging.
  • If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we’ll send you out a new item at no extra cost. 

*Exchanges must be made within 60 days from the date your item was delivered.

Do you offer refunds? 

  • ABSOLUTELY! If you don’t love your LadyPremium product(s), we will refund your money. Refunds must be processed within 90 days of your purchase date. Product(s) must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing. 
  • Please include a note as to why the product(s) is being returned along with your order number and name so we can process the refund quickly.
  • Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.